Hotels Continue to Give Back

As the hotel industry continues to struggle with the havoc wreaked upon it by the coronavirus, many properties are involved in charitable initiatives to help bolster their local communities.

Here’s a rundown of just some of the latest endeavors unveiled by hotels and resorts.

Massachusetts’ Nantucket Hotel & Resort, which was deemed an essential service company and remains open, is serving 200 meals a week to the Boys and Girls Club in partnership with the ReMain Nantucket, a nonprofit organization.

At the request of the Nantucket Cottage Hospital, the resort has also made room available to patients who have been discharged are still not well enough to re-enter the community.

The Cosmopolitan of Las Vegas donated a variety of items, valued at $500,000, to such local organizations as Three Square, The Just One Project and Catholic Charities of Southern Nevada. The property has also donated upward of 104,000 pounds of food and beverages to the Las Vegas community.

The Ranch Malibu in Malibu, Calif., is harvesting and producing food baskets from its organic garden for its staff and the surrounding community. It has also scheduled individual visits for staff and their families to take advantage of the pool area, hike the property, and more.

The Lotte New York Palace is taking part in the Fanatics’ ALL IN Challenge –a digital fundraiser created to feed those in need – and is donating package for a four-night stay in the hotel’s three-floor Champagne Suite.

The package includes dinner for four with an in-suite champagne tasting; an in-suite magic show from the in-house magician, Steve Cohen from Chamber Magic; spa treatments; and VIP airport transfers. The money raised will be distributed to Feeding America, Meals On Wheels, World Central Kitchen and No Kid Hungry.

AHC Hospitality, the Grand Rapids, Mich.-based hotel management group, has teamed up with Amway to create The Groove, a four-week a virtual dance competition designed to raise money for Michigan’s health workers and to cultivate a sense of community for the local population.

Amway will donate $10 to the West Michigan Hero Fund for each uploaded dance. The winner of the competition, which ends on May 30, will receive $10,000.

AHC Hospitality’s portfolio includes Amway Grand Plaza, JW Marriott and Courtyard by Marriott in Grand Rapids; Peter Island Resort & Spa in the British Virgin Islands; and The Waterfront Inn in Sumter County, Florida.

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How to claim money back on a trip cut short due to coronavirus

How to claim money back on a trip cut short due to coronavirus and advice on a future walking holiday in the Alps: The Holiday Guru solves traveller queries

  • Learn more about how to help people impacted by COVID

The Holiday Guru is always on call to answer your questions.

This week a reader asks for help with claiming a refund after they had to abandon their tour around Asia, while another seeks tips on how to plan a challenging hike in the Alps for when we can travel again…  

Q. We flew back after five days of a 16-day holiday in Malaysia, Singapore and Borneo due to coronavirus, paying for our own new flights as the rep said we would receive a full refund from our travel company, Mercury Direct. Nothing has come. Can you help?

Doreen and Wayne Holland, via email.

A reader asks for help with claiming a refund after they had to abandon their tour around Malaysia, Singapore (pictured) and Borneo

A. Mercury ( has apologised for this ‘error’ and will refund you for the flights and the unused part of the holiday. A spokesman said: ‘We apologise unreservedly for any stress this has caused.

‘Our first and only priority has been to repatriate all of our clients safely back to the UK, without anyone losing out financially.’

Q. I am dreaming of going on a long challenging walk in the Alps to rid myself of ‘cabin fever’ when all the current restrictions are over. Any recommendations?

Joan Edwards, via email.

The Holiday Guru recommends a two-week hike from Eiger (pictured) to the the Matterhorn in Switzerland

A. Inntravel offers a selection of walks including a rigorous two-week hike from the Eiger to the Matterhorn in Switzerland — from £2,495 pp including hotels, half-board meals and luggage transportation, but excluding flights (


Holiday Guru is here for you. Send questions to [email protected] or write to Daily Mail Travel, Northcliffe House, 2 Derry Street, London W8 5TT — and include your contact details.

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