British Airways tells BA customers coronavirus contingency plans in Executive Club email

British Airways, among other airlines, is putting into affect contingency plans since the outbreak of the coronavirus. The airline has revealed how this will be work in an email to its Executive Club members.


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The airline told members of the Executive Club it would be taking various steps in these “unprecedented times.”

The British business told customers it has put measures in place to instill confidence in customers.

“We are giving additional levels of flexibility to customers with bookings made between 3 and 31 March 2020,” the company explained.

“If you need to change the travel date on your booking, we are waiving all change fees (a fare difference may apply).

READ MORE: Coronavirus: British Airways baggage handlers test positive – is it safe to fly with BA?

“This applies to any British Airways flight, in any cabin, whether booked directly with us or through a travel agent.

“If you need to cancel your flight, we will give you a voucher to the value of that flight which can be used across the British Airways network up to 12 months from the original date of departure. (Changes exclude franchise airlines Comair and Sun-Air).”

Additionally, the airline revealed it will be putting into place enhanced cleaning of its aircraft.

The message went on: “The cleanliness of our aircraft is of utmost importance.

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“We have reviewed and made changes to our cleaning programme for aircraft including increasing our cleaning teams and audit inspections. Our disinfectant cleaning fluids are used on every aircraft after each flight to thoroughly clean all hard surfaces in the cabins and lavatories.

“All our aircraft are fitted with HEPA filters which remove particulate and bacterial contamination and provide passengers with clean air.

“They provide the same level of air filtration as hospital operating theatres.”

BA is not the only travel company changing the way it is operating amid the outbreak. 


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Virgin Voyages has put an inaugural cruise on hold amid the pandemic.

Cruise bosses have confirmed the Showcase Tour inaugural season of Scarlet Lady will now be pushed back until July 15, 2020, and the Maiden Voyage will take place on August 7, 2020.

Richard Branson and Tom McAlpin issued a statement on the decision to postpone the sailing.

“As a brand, Virgin has always championed our customers and, most importantly, listened to them. With those principles in mind and based on your feedback, our team has made the very difficult decision to postpone the Showcase Tour launch and inaugural sailing season for Scarlet Lady until July 15, 2020, with our Maiden Voyage taking place August 7, 2020.

“The business is well supported and our partnership between the Virgin Group and Bain Capital means that Virgin Voyages can remain focused on the health and safety of our Sailors and Crew.”

Today the government revealed its latest guidance as to how members of the public should respond to the coronavirus threat. 

The Prime Minister appeared today at the podium to announce the recommendations.

Earlier today US President Donald Trump announced that he would be banning travel between the US and Europe, with the exception of the UK.

The US President claimed US coronavirus clusters were “seeded” by European travellers and blamed the European Union for not acting quickly enough.

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