Covid testing firm ordered to pay refunds for late travel tests – how to claim

PCR travel testing market labelled ‘disgrace’ by Walsh

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In its latest announcement, the Government announced fully vaccinated holidaymakers will no longer need to take travel tests. From February 11, Covid travel tests will be a thing of the past when entering the UK.

Holidaymakers may still face travel restrictions overseas and are advised to keep an eye on their destination’s requirements.

Travel testing has been a point of contention throughout the pandemic.

The travel industry called for tests to be scrapped every time travel rules were relaxed.

Testing companies were labelled “cowboys” by a BBC News viewer.

And The Big Travel Podcast’s host, Lisa Francesca Nand, called the travel testing requirements and the testing companies “scam” and “a money-making exercise”.

Covid testing companies are not “regulated by the Government”, she continued.

However, they are listed on the Government website, making some holidaymakers think the Government is endorsing some companies.

One test supplier, Dante Labs, has now been ordered to pay refunds to some of its customers.

Customers who tried to cancel PCR tests or whose tests arrived late will be entitled to a refund.

The order came after an investigation by the UK competition watchdog.

The Competition and Markets Authority (CMA) ordered all outstanding refunds to be paid within 21 days.

Thousands of refunds are understood to already have been made.

Dante Labs was also reported by Hull Live to have “pledged to improve a number of its practices and get cash back to clients who tried to cancel kits or if results arrived too late”.

They “will also strengthen the protections for customers in its terms and conditions, improve customer service and provide clearer product information”, it was said.

The CMA investigation was launched last year after concerns were raised about Dante Labs’ possible breach of consumer law.

Claims included failure to deliver tests or results on time or at all.

The lab was also accused of not responding to complaints or providing adequate customer service.

The company was also investigated for supposedly refusing or delaying refunds when requested.

They were also accused of using terms and conditions that limited consumers’ rights.

Where should you go on your next holiday?

Now that the world has opened up again it’s time to pack those suitcases and head off on a well-deserved adventure. Where should you be jetting off to? Take our quiz and find out.


With endless culture, gorgeous beaches and weather to die for, Greece is a great choice both for romantic getaways and family trips. Wander the historical streets of Athens and Thessaloniki or head to an island to soak up the sun – the choice is yours.


It may be far away but it’s definitely worth the trip. Japan has sprawling metropolises, stunning scenery, and a rich history and culture to boot. Check out the cities of Kyoto and Tokyo and make sure to get your fill of their world-famous cuisine while you’re in town


Hop across the pond and experience an array of cultures, climates, cuisines and more. You can leave the phrasebook at home and get truly immersed in everything that this sprawling nation has to offer, from the Grand Canyon to the Statue of Liberty


With some of the best food around and boasting the world’s most romantic city, France is a great choice if you’re in a hurry. Be in its glorious capital in just hours, grab a pain au chocolat and practice your language skills while wandering along the banks of the Seine


La dolce vita is calling! With its stunning views, fascinating history and world-famous Neapolitan pizza, Italy is a great choice, whether you’re after an adventure or want to dive into a big bowl of spaghetti


A little off the beaten track, Morocco boasts stunning architecture, winding street markets to get lost in, and beautiful landscapes. Soak up the sun in Marrakech or head to Chefchaouen for one of the most unique experiences a holiday-maker can have

The Caribbean

Sun, sea and sand – what’s not to love? Head to the Caribbean if you really want to unwind. With plenty of picturesque locations to choose from, from the streets of Havana to the beaches of Grenada, you’re sure to find something that fits your holiday dreams.


When most people think ‘holiday’, sunshine and relaxation comes to mind – but a different kind of trip can be just as rewarding. Splash around in the Blue Lagoon and try your luck at catching a glimpse of the Northern Lights. This is definitely one for the bucket list.


India is well worth a visit if you have some time to spare. With an array of different cultures coexisting in this vast and vibrant nation, as well as gorgeous food to be enjoyed at every turn, you’ll find yourself immersed in the experience. Take a trip to the Taj Mahal for that jaw drop moment

Swiss Alps

If snow sports are your thing, then this mountainous region is perfect for you. Venture down the powdered slopes and warm your hands at the après-ski afterward. Perfect for a group of friends, a romantic trip, or even some time with the kids – if they can stand the cold!

What kind of holiday do you like best?

What’s your budget?

How long do you have for your trip?

Who’s going on the trip?

How are your languages skills?

What’s your ideal climate?

Which is top of your bucket list?

Andrea Coscelli, chief executive at the CMA, said: “No PCR testing firm is exempt from the rules and our action to secure these refunds and other changes shows that we will not tolerate poor business practices.

“While travel rules to the UK may have changed, those people who still require PCR tests to travel abroad shouldn’t have to waste money on late results or tests that don’t arrive.

“It is crucial that all PCR providers treat people fairly, being clear on price and timings and providing refunds where they are due.”

The CMA sent letters to 25 PCR test providers as part of its work to protect consumers buying PCR tests.

Customers who think they are eligible for a refund should contact Dante Labs through its website. has contacted Dante Labs for comment.


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