easyJet, TUI, Ryanair & BA latest update as flight cancelled after more quarantine changes

Flights have faced endless disruption this year as a result of the coronavirus crisis. Global travel may be grinding back into gear but the UK government continues to issue weekly travel restrictions. Many popular holiday destinations have been removed from the travel corridor list – Spain, France and Portugal to name just a few.

Anyone returning from a country not on the ‘safe’ list has to quarantine for 14 days.

Airlines have responded in varying degrees – some have axed flights to the affected destinations while others have kept their schedules in place.

The differing approaches can seem confusing.

This is what major airlines easyJet, TUI, Ryanair and British Airways are doing.


easyJet has not cancelled any flights but is allowing anyone who does not wish to destinations on the quarantine list to change their flights for free.

An airline spokesman told Express.co.uk: “We know it continues to be difficult for our customers as a result of the constantly changing and unpredictable quarantine restrictions with the removal of Portugal and Hungary from the list of quarantine exempt countries.

“To provide our customers with some certainty and flexibility now that Portugal and Hungary have been removed from the list of quarantine exempt destinations for those arriving into England, all customers due to travel between England and these destinations can now transfer their flights without a change fee.

“Customers travelling within the next 14 days who wish to change their flights can do so without a change fee via our contact centre within seven days of the government decision.

“Any customers travelling outside of 14 days are able to change their flights without a change fee online via Manage Bookings in line with our current policy.”


TUI has cancelled a number of flights following recent restrictions on Greece and Portugal travel.

A TUI spokeswoman told Express.co.uk: “Due to the FCDO’s advice against all but essential travel to mainland Portugal, TUI UK has cancelled all holidays to Faro, Portugal up to and including Thursday, September 24 2020.

“We will proactively contact all customers to either arrange a full refund or the option to rebook their holiday with a booking incentive.

“All customers currently on holiday can continue to enjoy their holiday and will return on their intended flight home.

“TUI holidays to Madeira, using our flight partners like easyJet and British Airways, are still operating as planned.”

As for Greece, the spokeswoman said: “Due to the FCDO’s advice against all but essential travel to a number of Greek islands, TUI UK has cancelled all holidays from Tuesday, September 8 to the following destinations up to and including Tuesday, September 22, 2020: Santorini, Zante (Zakynthos), Crete (Chania and Heraklion) and Mykonos.

“All impacted customers will be notified and offered the option to amend or cancel and receive a full cash refund.

“In addition, due to the recent positive cases from customers returning from the resorts of Laganas in Zante and Malia in Crete, TUI UK has taken the decision to no longer offer holidays to Laganas or Malia until October 31, 2020.

“All impacted customers will be notified and offered to amend or cancel and receive a full cash refund.”


Ryanair confirmed today that there had been no recent changes to the airline’s UK schedules despite the recent quarantine updates.

If your flight is cancelled, customers will receive a voucher from Ryanair by email and will have 12 months to use the voucher from the date of issue.

You can either apply for a cash refund or change the cancelled flight for free.

Those wishing to claim a full refund for a cancelled flight must log into their MyRyanair account and follow the steps for a refund.

The Ryanair website reads: “Please note that a government-imposed advice on quarantine period will not result in the flight being cancelled and an automatic entitlement to refunds.”

British Airways

BA has also made no changes following the latest government advice.

However, the airline keeps the network under “constant review.”

“As always, if a customer’s flight is cancelled they are entitled to a voucher or a full refund,” a BA spokesman told Express.co.uk.

“Our Booking with Confidence policy now covers customers due to travel up to the end of September 2020.

“It allows customers to book a trip now, with the confidence that they can change the date or destination and re-book their journey for travel until April 2022.

“This means that if a customer wants to change their booking they can – re-booking or taking a voucher for future travel.”

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