Ruth Langsford trains as BA cabin crew on Loose Women
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Cabin crew are not always able to give passengers upgrades, however, they do head up most of the customer service onboard. According to a flight attendant for US airline Jet Blue there are some simple ways passengers can “improve” their chances of receiving premium treatment from the crew.
Speaking to The Points Guy UK, the crew member said that personal “presentation matters”.
This includes everything from ensuring passengers are dressed smartly to being polite to staff members and fellow travellers.
Though this won’t always end up with an upgrade to business or first class, the crew member said it can provide some inflight perks.
“I’m not saying you’ll get into Mint or a premium cabin on another airline simply for how you’re dressed,” she said.
“That’s a myth. However, you can control how you’re perceived and how you present yourself.”
Cabin crew often work very long hours, coupled with jet lag and little sleep.
As a result, pleasantries from a passenger can go a long way, according to the airline insider.
“Well-mannered passengers improve their odds at having the beverage cart stop a few extra times by their seat when thirsty,” she advised.
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This is not the first time a cabin crew member has shared this kind of insight.
In a Reddit forum, anonymous crew members have pitched in to help holidaymakers understand how they can benefit from everything from better service to free drinks.
“I always treated friendly people better, including free booze and snacks,” wrote the crew member.
While being polite to cabin crew may seem like second nature to most people, flight attendants have previously said it can make a world of difference.
“On some of our aircraft we have 396 passengers in economy class and if I greet half of them and even a few smile back then it means to us that we are going to have a smooth and happy flight today since the passengers look happy,” she said.
Being polite should not just come with the aim of getting free beverages or snacks though.
“Sometimes they’ll just thank you, and sometimes they’ll ask where you’re sitting – if they do, just let them know your seat number and you usually you’ll get better service,” explained a second anonymous crew member on Reddit.
“The key here is to do it without expectation of anything in return.
“You actually need to give them it because their job is tough and they have to deal with a lot of whiny people all day, not because you think it’ll get you something.”
While many people may assume cabin crew are merely there to serve food and drinks, they actually do a lot more.
In fact, flight attendants are vigorously trained to ensure the health and safety of all onboard, including in life or death emergencies.
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