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How to claim money back on a trip cut short due to coronavirus

How to claim money back on a trip cut short due to coronavirus and advice on a future walking holiday in the Alps: The Holiday Guru solves traveller queries

  • Learn more about how to help people impacted by COVID

The Holiday Guru is always on call to answer your questions.

This week a reader asks for help with claiming a refund after they had to abandon their tour around Asia, while another seeks tips on how to plan a challenging hike in the Alps for when we can travel again…  

Q. We flew back after five days of a 16-day holiday in Malaysia, Singapore and Borneo due to coronavirus, paying for our own new flights as the rep said we would receive a full refund from our travel company, Mercury Direct. Nothing has come. Can you help?

Doreen and Wayne Holland, via email.

A reader asks for help with claiming a refund after they had to abandon their tour around Malaysia, Singapore (pictured) and Borneo

A. Mercury (mercuryholidays.com) has apologised for this ‘error’ and will refund you for the flights and the unused part of the holiday. A spokesman said: ‘We apologise unreservedly for any stress this has caused.

‘Our first and only priority has been to repatriate all of our clients safely back to the UK, without anyone losing out financially.’

Q. I am dreaming of going on a long challenging walk in the Alps to rid myself of ‘cabin fever’ when all the current restrictions are over. Any recommendations?

Joan Edwards, via email.

The Holiday Guru recommends a two-week hike from Eiger (pictured) to the the Matterhorn in Switzerland

A. Inntravel offers a selection of walks including a rigorous two-week hike from the Eiger to the Matterhorn in Switzerland — from £2,495 pp including hotels, half-board meals and luggage transportation, but excluding flights (inntravel.co.uk).

WE’RE HERE TO HELP

Holiday Guru is here for you. Send questions to [email protected] or write to Daily Mail Travel, Northcliffe House, 2 Derry Street, London W8 5TT — and include your contact details.

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