Martin Lewis has revealed a crucial detail to Britons who are trying to claim back money from their card providers for cancelled holidays. Holidaymakers are able to request the money back using chargebacks of section 75 from card providers if their travel operator has not processed their refund.
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However, one would-be holidaymaker called into the Martin Lewis Money Show and asked if it is still possible to get chargebacks or refunds under section 75 if the customer has since cancelled their card.
Mr Lewis had some good news and said that even if a customer has cancelled their credit card or changed their card provider they are still entitled to their money back.
“What counts on chargeback and section 75 is that you have a card,” says Mr Lewis.
“The fact you cancelled your account doesn’t get rid of your rights.”
Mr Lewis pointed out that chargebacks and section 75 are “the law” for providers including MasterCard and Amex.
“The only issue is how they pay you the money back,” he said.
However, he pointed out: “They could do it by bank transfer or cheque.”
Regardless of the situation, if a customer purchased a holiday using their credit card, they are entitled to their money back from the provider.
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“You don’t have to have a card,” says Mr Lewis.
“You still have rights is the answer.”
When customers are unable to get a refund from a travel provider for whatever reason, Mr Lewis always advises seeking a chargeback from your merchant first.
This is where a would-be traveller asks their debit or credit card provider to try and get the money back from the operator.
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Though this is not legal protection, it is a process which works for Visa, MasterCard and American Express.
He adds: “It tends to be the quickest way of getting your money back – effectively you’re disputing the transaction as you’ve paid for something you’ve not received.”
This is also a method favoured by card providers as it means they do not have to pay out.
The next step is seeking a request using section 75.
For amounts over £100, Section 75 law means your credit card must protect purchases for free.
This means customers can get their money back if the unexpected does arise. However, the downside to this method is that the credit card company becomes just as responsible as the retailer.
“So I would go for chargeback first and use Section 75 if that doesn’t work,” advises Mr Lewis.
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