{"id":11986,"date":"2023-09-23T15:39:05","date_gmt":"2023-09-23T15:39:05","guid":{"rendered":"https:\/\/cooncampsprings.com\/?p=11986"},"modified":"2023-09-23T15:39:05","modified_gmt":"2023-09-23T15:39:05","slug":"couple-get-1k-refund-after-being-seated-next-to-farting-dog-for-13-hour-flight","status":"publish","type":"post","link":"https:\/\/cooncampsprings.com\/travel\/couple-get-1k-refund-after-being-seated-next-to-farting-dog-for-13-hour-flight\/","title":{"rendered":"Couple get \u00a31k refund after being seated next to farting dog for 13-hour flight"},"content":{"rendered":"
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    A couple who were sat next to a farting dog for a 13-hour flight have received more than \u00a31,000 in compensation.<\/p>\n

    Gill Press said she was determined to get some sort of compensation after she and her husband, Warren Press, relocated themselves from premium economy to economy on a 13-hour flight from Paris to Singapore.<\/p>\n

    The pair decided to move due to a farting, snorting and drooling dog.<\/p>\n

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    And after months of emailing Singapore Airlines, the couple from New Zealand said they received around $1,410 (\u00a31,143).<\/p>\n

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    The pair plan to donate the money to an organisation that matches vision-impaired people with service dogs.<\/p>\n

    Singapore Airlines has not yet shared a comment about the refund.<\/p>\n

    A representative for the airline previously told Insider that they apologised to the couple for their experience on their flight.<\/p>\n

    The New Zealand outlet Stuff first reported on September 8 that Gill and Warren Press boarded a Singapore Airlines flight from Paris, France, to Singapore back in June.<\/p>\n

    The pair had paid extra for premium economy seats for the 13-hour flight.<\/p>\n

    However, when they arrived at their assigned seats, they found that they were seated next to a passenger with a dog, which Gill believed was an emotional support animal.<\/p>\n

    According to Gill, the dog was snorting and drooling, with her commenting: "I said to my husband, 'You need to sort this. We can't have a dog sitting next to us for this length of time."<\/p>\n

    Gill said her husband spoke to a flight attendant, who informed the couple that the only open seats were in the back of the economy cabin.<\/p>\n

    The couple initially decided to remain in their premium seats. However, Gill said the dog continued to fart after the dinner service had finished so they moved to economy.<\/p>\n

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    They were told by a flight attendant to fill out an incident report, which Gill said they did.<\/p>\n

    The attendant told them the airline would contact them after the flight, but after hearing nothing, Gill was forced to reach out to them.<\/p>\n

    The couple received an apology and two $73 (\u00a360) gift vouchers. Gill said they didn't think this was a fair amount due to the difference in cost between premium and economy seats.<\/p>\n

    After nearly a month, she said the airline came back with another offer of two travel vouchers worth about $118 (\u00a397) each.<\/p>\n

    However, she was still upset that they were receiving just a fraction of their tickets, which Gill said cost around $1,000 (\u00a3817), so they requested more.<\/p>\n

    After a bit of back and forth, the airline told the couple they would receive a refund for the difference in cabins "as a gesture of goodwill," which was about $587 (\u00a3480) each, Altogether, they said they received a total of about $1,410.<\/p>\n

    "That's the least they could do," Gill told Insider.<\/p>\n

    "If they wanted to be really nice, they could've given us way more."<\/p>\n

    Talking about giving the money to charity, Gill added: "The principal wasn't about the money, it was truly about making people accountable."<\/p>\n