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A couple who were sat next to a farting dog for a 13-hour flight have received more than £1,000 in compensation.
Gill Press said she was determined to get some sort of compensation after she and her husband, Warren Press, relocated themselves from premium economy to economy on a 13-hour flight from Paris to Singapore.
The pair decided to move due to a farting, snorting and drooling dog.
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And after months of emailing Singapore Airlines, the couple from New Zealand said they received around $1,410 (£1,143).
The pair plan to donate the money to an organisation that matches vision-impaired people with service dogs.
Singapore Airlines has not yet shared a comment about the refund.
A representative for the airline previously told Insider that they apologised to the couple for their experience on their flight.
The New Zealand outlet Stuff first reported on September 8 that Gill and Warren Press boarded a Singapore Airlines flight from Paris, France, to Singapore back in June.
The pair had paid extra for premium economy seats for the 13-hour flight.
However, when they arrived at their assigned seats, they found that they were seated next to a passenger with a dog, which Gill believed was an emotional support animal.
According to Gill, the dog was snorting and drooling, with her commenting: "I said to my husband, 'You need to sort this. We can't have a dog sitting next to us for this length of time."
Gill said her husband spoke to a flight attendant, who informed the couple that the only open seats were in the back of the economy cabin.
The couple initially decided to remain in their premium seats. However, Gill said the dog continued to fart after the dinner service had finished so they moved to economy.
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They were told by a flight attendant to fill out an incident report, which Gill said they did.
The attendant told them the airline would contact them after the flight, but after hearing nothing, Gill was forced to reach out to them.
The couple received an apology and two $73 (£60) gift vouchers. Gill said they didn't think this was a fair amount due to the difference in cost between premium and economy seats.
After nearly a month, she said the airline came back with another offer of two travel vouchers worth about $118 (£97) each.
However, she was still upset that they were receiving just a fraction of their tickets, which Gill said cost around $1,000 (£817), so they requested more.
After a bit of back and forth, the airline told the couple they would receive a refund for the difference in cabins "as a gesture of goodwill," which was about $587 (£480) each, Altogether, they said they received a total of about $1,410.
"That's the least they could do," Gill told Insider.
"If they wanted to be really nice, they could've given us way more."
Talking about giving the money to charity, Gill added: "The principal wasn't about the money, it was truly about making people accountable."
- Flight incidents
- Dogs
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